Ride Share
How to enjoy the Ride Share experience in Australia
Definition:-
"ride-share"
"rideshare"
...participate in an arrangement in which a passenger travels in a private vehicle driven by its owner for a fee especially as arranged by means of a website or app:
"riders place a request to ride-share by setting a pick-up and drop-off location via the app".
Riders guide
To fully enjoy the Ride Share experience might mean that you cannot 'be yourself' when sharing a ride with a Ride Share Driver.
You will need to follow some rules (local laws) and we recommend considering the following when using a Ride Share service.
A Ride Share vehicle is an expensive asset. Please follow the Driver's instructions before, during and at the end of the Ride.
- Treat everyone with respect
- co-Riders
- Drivers
- Consider, you are a stranger and a guest in the driver's vehicle.
- pedestrians
- other road users
- Be safe
- Everyone should feel supported and welcomed to the Ride Share experience.
Booking
Ride Share vehicles are passenger motor vehicles.
They are perfect for transporting people and their luggage when travelling.
Pick-up
Ride Share vehicles are not Taxis.
Ride Share vehicles cannot pick you up at a Taxi Rank or in a Taxi Zone.
Ride Share vehicles cannot pick you up
- at Traffic Lights
- on Clearways
- in No Stopping Zones
- at Bus Stops
- in Taxi Zones
- at Pedestrian Crossings
- at Fire Hydrants
- at street corners
Best places to wait for pickup
- wherever parking is allowed
- ...please stand in a parking spot to reserve it for your pickup, but only if safe to do so
...move back off the roadway to allow the driver to park for pickup
- No Parking Zones
- parking bays
- Loading Zones
Do
- wait for the vehicle to stop
- get the Driver's attention before entering the vehicle
- wait for the Driver to prepare the vehicle - for example 7 or 8 seaters
- enter from the curb-side
- enter calmly and carefully
- allow the Driver to control the loading of luggage
- Riding in the front seat?
- Front seat riders should not enter the vehicle unless the driver is also seated in the vehicle.
- Ask for permission before adjusting the seat.
Don't
- enter a moving vehicle
- run or rush towards the vehicle
- enter from the roadside
- enter the vehicle quickly - or "jump in"
Pickup locations recommended by your Ride Share App may be out of date. Please check signage at the pickup location and move to another pickup location if necessary. Or call your Driver and ask for their advice.
the ride
Do
- Be respectful to the Driver and co-Riders. Keep conversations casual and friendly.
- Ensure your seat belt is buckled at all times
Don't
- Distract the Driver from their task of driving
Drop-off
Do
- wait for the vehicle to stop
- get the Driver's attention before exiting the vehicle
- wait for the Driver to prepare the vehicle - for example 7 or 8 seaters
- exit on the curb-side
- exit calmly and carefully
- allow the Driver to control the unloading of luggage
Don't
- exit a moving vehicle
- run or rush away from the vehicle
- exit to the roadside
- exit the vehicle quickly - or "jump out"
Please consider the following:-
- safety*
- emergencies
- ending a Ride
- physical contact
- threatening and rude behaviour
- property damage
* The SAFETY both mental and physical of Riders, the Driver & their property and the Public are at the forefront of these guidelines.
Safety*
The SAFETY both mental and physical of Riders, Drivers & their property (including the Driver's vehicle) and the Public are at the forefront of these guidelines.
Emergencies
Do not use Ride Share for emergency transport. Consider if an Ambulance or a Police escort is necessary and make arrangements by calling your local emergency services.
Ending a Ride
The Ride can be cancelled/ended by the Rider or the Driver at any time.
- if the Driver ends the Ride
- the Driver will stop the vehicle at the nearest safe location and allow you to exit the vehicle
- you must leave the vehicle immediately, providing it is safe to do so
- follow the Drop-off protocol
- if you end the Ride
- the Driver will stop the vehicle at the nearest safe location and allow you to exit the vehicle
- you must leave the vehicle immediately, providing it is safe to do so
- follow the Drop-off protocol
Physical contact
Riders must not make physical contact with Drivers.
Drivers must not make physical contact with Riders.
Threatening and rude behaviour
Aggressive, confrontational and harassing behaviour is not allowed. Don’t use language or make gestures that could be disrespectful or threatening.
Property damage
If you damage property, you’re responsible for the cost of cleaning and repair fees.